Frequently Asked Questions
Everything you need to know about styling your space with New Arrangements.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for large furniture items, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most decor items within 30 days of delivery, provided they are in original condition and packaging. Please note that custom-made furniture is final sale.
Are your wood products sustainably sourced?
At New Arrangements, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture are perfect for your home.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your account on our website.